Terms of service

Last updated: 9 October 2026

1. About us and these terms

This website is operated by Wild & Wise Records Ltd., trading through Dubs Productions, Manipulated Sounds and ARACHNID WDS. References to “we”, “us” and “our” mean that company.

Company number: 14838090. Registered in England and Wales.
Registered office and postal contact: 100a Mora Road, London, England, NW2 6TE.
Email: contact@dubsproductions.co.uk.

These terms apply to use of www.dubsproductions.co.uk and purchases from us through the store. The product description, any product-specific licence or terms disclosed before purchase, and our Refund and Cancellation Policy also form part of the purchase terms. Our Privacy Policy explains our handling of personal information.

Specific product terms take priority over general provisions on the same subject, but no provision removes mandatory consumer rights. We will not introduce additional restrictive licence terms only after purchase.

2. Orders and contract formation

Review the product, compatibility, licence, delivery details and total price before submitting an order. You can correct information before payment. Orders and contracts are made in English. You must have legal capacity to enter the contract or act with the authority of someone who does.

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt. We accept the order when we confirm acceptance or begin supplying the ordered product, whichever occurs first. If payment is collected for an order we do not accept, we refund it.

We may decline an unaccepted order for a genuine reason, such as unavailable stock, suspected fraudulent payment or inability to supply to the chosen destination. If we discover a material pricing or description error before acceptance, we will explain it and ask whether you wish to proceed on corrected terms, or refund any payment. We will not substitute a product or increase an agreed price without your agreement.

3. Prices, payment and delivery

Prices are displayed in the selected store currency. Applicable taxes, delivery charges and any other compulsory amounts are shown before you commit to paying. Optional extras require your agreement. A payment or instalment provider may have separate terms that are displayed when you choose its service.

Physical-product delivery destinations, charges and expected times are stated in the product information or checkout. Some items are made after ordering and may be dispatched separately by different fulfilment providers. Unless a different delivery period is agreed, goods will be delivered without undue delay and within the statutory default period of 30 days.

For consumer purchases, physical goods remain at our risk until you or a person you nominate takes possession, subject to any legal exception where you independently appoint a carrier we did not offer.

Digital products are supplied by the download or access method stated for that product. Provide an accurate email address and check your order and download messages. Contact us promptly if access is missing. Pre-orders are supplied according to the arrangements disclosed before purchase.

4. Product information and compatibility

We aim to describe products accurately. Physical colours may look slightly different on different screens, but goods must still match their description. Preview images and demonstrations do not add features that are expressly identified as illustrative or dependent on third-party services.

Software and plugins require the operating system, format and host compatibility stated on their product page. Themes and sections require the Shopify environment stated for the product. Contact us before buying if you need a particular feature or compatibility that is not clearly described. Rights concerning inaccurate descriptions or a purpose expressly agreed with us are preserved.

A purchase includes the product and any support, updates or services expressly stated before purchase. It does not automatically include custom development, installation, third-party subscriptions or unlimited future upgrades. We remain responsible for any update or other obligation required by the contract or applicable law.

5. Music, sample packs and licences

A purchase does not transfer copyright or ownership of the underlying music, samples, recordings or other intellectual property unless we expressly agree otherwise in writing. Your permitted use is governed by the licence supplied for the product and disclosed before purchase.

Beat leases, sync licences, DJ packs and sample-pack licences are different products. Buying one does not automatically grant the rights offered by another. Only the uses, platforms, limits and rights expressly included in your licence are granted.

Where a sample-pack licence permits samples to be incorporated into new productions, that permission does not automatically permit resale or distribution of the original files as another sample pack. Do not register unmodified licensed source material as exclusively yours or use an automated rights-claiming service in a way that conflicts with other lawful licensees.

Buying music for listening does not by itself authorise use in a film, advert, commercial release or other licensed project. If uncertain, contact us before using the material.

6. Software, plugins, themes and sections

Software, plugins, themes and sections are licensed rather than sold with a transfer of their intellectual property. Use them within the licence scope stated for the product. Do not redistribute, resell, publish download copies, share licence keys or claim authorship of our code or assets unless an applicable licence expressly permits that activity.

A standard paid ARACHNID theme licence covers one live Shopify store. Additional live stores require additional licences unless a different arrangement is expressly included in the product licence. You may customise your licensed copy for that store. Rights for free sections or other products are those stated in their own licence; a paid theme restriction is not automatically applied to a different product.

These restrictions are subject to rights that applicable law does not permit us to exclude, and to separate licences applying to third-party or open-source components. Such component licences remain in force.

7. Physical fulfilment and external platforms

We use Printify for relevant merchandise fulfilment and elasticStage for relevant physical music fulfilment. For an order purchased from us, using a fulfilment partner does not transfer our responsibility as seller to you or reduce your statutory rights.

Where a link sends you to another platform and you purchase directly from a different seller, that seller's terms apply to that transaction. Check the seller and checkout details before paying.

8. Cancellation, refunds and problems

The Refund and Cancellation Policy explains applicable cancellation periods, physical returns, digital supply and remedies. Digital change-of-mind cancellation rights end only where the legally required consent, acknowledgement and confirmation conditions have been met. A general agreement to these terms is not a substitute for them.

Contact us about missing, faulty or misdescribed products. We will provide the remedy required by the contract and applicable law. Production on demand, use of a partner or sale pricing does not remove those obligations.

9. Accounts, website use and intellectual property

Provide accurate account and order information and keep your account credentials secure. Tell us if you suspect unauthorised access. We may restrict account or website access where reasonably necessary to address fraud, security incidents or unlawful activity, but this does not automatically cancel a paid licence or remove accrued rights.

You must not deliberately compromise website security, introduce malicious code, interfere with others' access, impersonate another person or unlawfully copy or exploit protected content. Normal lawful browsing and uses permitted by applicable law remain allowed.

Our branding, text, artwork and other website content belong to us or our licensors. You may save or print these terms and your purchase information for your records. Other copying requires permission unless allowed by law.

10. Responsibility and liability

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer rights.

For consumer purchases, we do not exclude applicable rights where digital content damages your device or other digital content because we failed to use reasonable care and skill. Backing up data is sensible but does not remove those rights.

We are not responsible for problems caused solely by use outside an accurately disclosed compatibility requirement, unauthorised alterations or unrelated third-party failures, except to the extent that the contract or law makes us responsible. We cannot promise uninterrupted website availability, but interruption does not release us from obligations concerning accepted orders.

11. Complaints, changes and governing law

Email us with the order details and the issue. We will investigate and explain our response and any proposed remedy. You can pursue any other remedy available under applicable law.

Changes to these terms apply prospectively. The version agreed when an order is accepted continues to govern that purchase unless a change is required by law or expressly agreed with you. You may save or print this page.

These terms are governed by the law of England and Wales. If you are a consumer, this does not deprive you of mandatory protection under the law of your country of residence. You can bring proceedings in any court that applicable law entitles you to use; consumers resident in Scotland or Northern Ireland may use their local courts.